Where's My Stuff?

Following the Nasty Customer Saga, first of all, we would like to thank everyone who have commented for your kind words and support. Its very much appreciated. The case has been resolved, though it does leave a little bitter aftertaste, and a nagging urge to do a follow-up post.

So, what happens when packages go missing...

All Little Gems orders are always packed in good order, ready to be shipped within 2 business days after payment is received, unless theres public holidays or unforeseen circumstances. In most cases, all items are received within 1-3 working days upon posting.

We provide customers the choice to have their purchases delivered by regular or registered mail. We always recommend your orders to be send by registered mail for tracking purchases, as well as an insurance coverage of up to S$60.00. Your article can be tracked here, from the time the article is received at the post office, up to the point where the item is received and acknowledged by the receiver.

For mails sent by regular mail, there's no way the article can be traced. In the event it doesn't turn up, do email us. We will call the delivery base to assist with the tracking. Much as we would like a speedier process, Do be patient, as the ball is not in our court. We will only be able to let you know when the Postmaster reverts to us after their investigation, usually within 3 days.

While lost packages are rare, they do happen. The most annoying and common cases are lazy postman who forgot to leave a notification card at your door when they fail to deliver your package.

Do recognize that there's always a risk for online purchases as the physical package would have to go through the entire proccess of collection, sorting and distribtion. We buy online ourselves a lot too. Its almost awful for us to say that as soon as the package leaves our hands at the Post Office, we have no control over it. Its a harsh reality, yet so awfully true. We would however strive to keep you guys happy, as we treat you as we would like to be treated ourselves.

Last but not least, Remember to always be nice. Its much easier that way.